Documents / Withdrawal policy

A withdrawal starts
with available funds.

This page explains the conditions to check with an external account provider. Wexmoraine has no custody of your investment funds and cannot approve or accelerate their release.

Balance and withdrawable
balance are different.

A displayed total can include open positions, unsettled sales, pending deposits or amounts reserved for orders. Only the balance eligible under the provider’s contract can normally be requested for withdrawal.

Closing a trade does not always make the proceeds immediately transferable. Ask about settlement, conversion and any outstanding contractual obligation before planning a payment from the account.

A sequence from available balance through approval to payment

Conditions to review in writing.

A provider-specific policy has not been supplied. The following checks describe common areas of enquiry and do not override the actual contract or applicable Australian law.

Identity and account ownership

Complete required verification through the provider’s secure process. The receiving bank account or original payment method may need to be in the same legal name.
Available method

Select a method currently offered for your account and currency. An original card refund may be limited to the original deposit, with remaining funds requiring another approved route.
Limits and fees

Confirm minimum and maximum amounts, frequency limits and the final charge before authorising. The illustrative “Free” entries on our methods page are not binding provider prices.
Final details

Check the destination and reference carefully. A completed payment may be difficult to recall, especially if it is a blockchain transfer.

Processing and delays.

Stage	What may affect it	Evidence to keep
Request submitted	Missing details or unavailable balance	Request reference, amount, currency and timestamp
Provider review	Identity, security or source-of-funds checks	Document requests and approval confirmation
Payment released	Cut-off time, payment network or bank handling	Payment trace or transfer identifier
Recipient credited	Receiving-bank review or incorrect account details	Bank statement and any rejection message

The methods page illustrates bank and card windows of 1–5 business days and a wallet window of 1–3 business days. These are examples after approval, not a guaranteed maximum or a verified service commitment.

If the quoted deadline passes, ask which stage is outstanding. Repeatedly submitting the same withdrawal may complicate reconciliation instead of resolving it.

Cancellation and rejected requests

Ask whether a pending request can be cancelled before release and whether a new instruction needs a fresh review. Once a payment has been sent, cancellation depends on the payment route and recipient institution.

A rejected request should be explained to the extent permitted by law. Correct a genuine mismatch using the official support channel; never alter documents or pay an unofficial “unlocking” charge.

Escalating a delay

Send the account provider a written chronology with the request reference and its stated processing window. Ask for a final response if routine support cannot resolve the issue.

If the provider is an AFCA member and the dispute is eligible, external review may be available. Our complaints page explains the distinction between that route and a report of misconduct to ASIC.

Escalation guidance

A withdrawal startswith available funds.

Balance and withdrawablebalance are different.

Conditions to review in writing.

Identity and account ownership

Available method

Limits and fees

Final details

Processing and delays.

Cancellation and rejected requests

Escalating a delay

A withdrawal starts
with available funds.

Balance and withdrawable
balance are different.